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Case Study

CMCM Paperkite

ux design, ui design, custom development

  • Agency

    Lightbulb

  • Client

    CMCM

The Challenge

Digitize and streamline CMCM’s internal workflows with a tailored tool for employees.

 

The Project

Our aim was to design a customized software solution that would enable CMCM to seamlessly oversee internal workflows in a forward-looking digital way. We focused on efficient data management and simplified communication with customers. The resulting software is finely tuned to meet the unique needs of CMCM’s workforce. What’s more, it integrates seamlessly with various in-house tools, including a CRM and document storage system, ensuring a coherent, interconnected digital environment for enhanced productivity.

Scope of work

  • UX Design

    • Use cases
    • Information architecture
    • Prototyping
  • UI Design

    • Style guide
    • Interface design
  • Custom development

    • Custom PDF renderer and editor
    • API Data Aggregation
    • Symfony Integration

User Criteria and use cases

Before implementing the software’s information architecture, all possible requirements and processes were defined on the basis of use cases. All findings were documented in full for all stakeholders.

Document handling

Our system facilitates the swift distribution of documents among employees, ensuring a streamlined workflow. Automatic and manual checks are seamlessly integrated, providing a comprehensive quality control mechanism. As documents are received, they are seamlessly translated into tasks within the platform. These tasks span a spectrum of operations, including but not limited to reimbursements and membership management. The result is a cohesive and efficient digital environment that empowers CMCM to manage its internal processes with precision and ease.

Support Messages

Regardless of the channel through which employees receive questions, analogue or one of the digital options, employees can now process them all centrally via Paperkite. For frequently asked questions, different templates are available depending on the department to accelerate the process.

Saisie rapide

The “Quick Entry” function gives employees the opportunity to efficiently transfer all relevant data from analogue documents to the digital system. Automatic checks, adapted to different document conditions, speed up the process. In a second phase, the integration of OCR will further facilitate this task.

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